退款政策
關於退貨 依照消費者保護法規定，線上購物消費者均享有7天鑑賞期之權益，請您務必於貨到7天內辦理退換貨，退貨前請與我們聯絡，我們的服務人員將協助您辦理退貨事宜。
線上購物退貨僅提供全訂單退貨，恕不接受商品部份退貨，並且退回商品必須是全新狀態且保持包裝完整，否則恕不接受退換貨。若商品因消費者個人不當使用拆卸產生人為因素造成故障、毀損、磨損、擦傷、刮傷、髒污、包裝破損不完整者，或是配件不齊者，恕不接受退貨。
請您務必留意鑑賞期非試用期，其中香水屬個人衛生用品，已拆封之商品不適用7天鑑賞期，拆封即無法退換貨，請於收到商品後優先確認商品狀況，若商品無任何瑕疵，本公司保留因氣味不符個人喜好或期待而不受理退換貨的權利。若您對商品氣味有疑慮，歡迎您於下單前蒞臨本公司門市專櫃試香體驗。
只要您符合下述條件其中一項就可以無條件退貨：
退貨請於收到商品7日內，於 聯絡我們 留下訊息，並將商品、贈品放入原包裝箱內，本公司將派貨運前往取件。
關於退款
已付款訂單取消、以及確認退貨並已退回商品之訂單，您將透過email收到發票折讓通知。款項將按照原購買的支付方式如下說明退回：
若您使用信用卡線上刷卡付款，實際到帳時間以信用卡發卡銀行作業為準，可洽所屬銀行查詢。
若您使用超商代碼付款者，則需請您提供收款戶名、銀行名(XX銀行XX分行)、銀行帳號等資料，將依消保法第十九條規範於告知退款帳戶資訊後15天內退款至您的指定帳戶中。
發票處理
由於電子發票已託管於本公司，退貨時皆開立銷貨折讓單方式處理：
二聯式發票：為加速退款流程，當您成立訂單時即代表若後續發生退貨情事，您同意授權我司代為處理銷貨折讓作業，開立之折讓單將以email方式通知。
三聯式發票：本公司將開立及寄送銷貨折讓單給您，請於銷貨折讓單簽名/蓋章後寄回本公司，進行後續核銷流程。
Refund Policy
In accordance with the Consumer Protection Act, all customers are entitled to a 7-day appreciation period (not a trial period) for online purchases.
Please contact us and request a return within 7 days of receiving your order, and our customer service team will assist you with the return process.
We only accept returns for entire orders placed online. Partial returns of individual items within an order will not be accepted. All returned products must be in brand-new condition with complete packaging. Returns will not be accepted if items show any signs of use, damage, stains, missing parts, or incomplete packaging due to improper handling or disassembly.
⚠️ Please note: Perfumes are classified as personal hygiene items. Once unsealed, they are not eligible for return or exchange under the 7-day policy.
We strongly advise that you inspect the product before opening, and if there is no defect, we will not accept returns based on personal preferences or dissatisfaction with the scent. If you are unsure about a fragrance, we welcome you to visit our store to sample it before placing your order.
Unconditional Returns
You may request a return unconditionally if any of the following conditions apply:
The product received does not match the one ordered
The product is missing accessories, or the specifications do not match the packaging
The product is defective or damaged during shipping
Please contact us via the Contact Us form within 7 days of receipt, and place the item(s) along with any complimentary gifts back into the original packaging. We will arrange for a courier to pick up the return.
For cancelled paid orders or confirmed returns with items successfully returned, a credit note will be issued via email.
Refunds will be processed based on the original payment method:
Credit Card Payment: The refund timeline depends on your card-issuing bank. Please contact your bank for details.
Convenience Store Payment: You will be required to provide the account holder’s name, bank name (including branch), and account number. In accordance with Article 19 of the Consumer Protection Act, we will complete the refund within 15 days after receiving your bank information.
As e-invoices are managed by our system, returns will be processed using a credit note:
Two-part invoices: By placing an order, you agree to authorize us to handle the credit note process on your behalf. The credit note will be sent to you via email.
Three-part invoices: A physical credit note will be issued and mailed to you. Please sign/stamp the note and return it to us to complete the refund process.